Delivery Private Sale 2020

The first packages will be shipped from

Thursday 29 October

Orders placed before 11:00am will be dispatched the same day Monday to Friday. All orders placed after 11:00am will be dispatched the next business day.

Delivery time is depending on the delivery option selected and on the final destination.

Shipping costs include handling, packaging and postage fees.

Rate of handling and packaging fees is a fixed amount. Postage fees are depending on the delivery option selected and on the final destination location.

We advise you to group all your items in one single order.

Orders placed separately will not be grouped together afterwards. Shipping cost will be applied as normal to all individual orders.

All packaging boxes have appropriate dimensions for your items to be safely protected and handled.

All orders, regarding of the number of items they contain, avail of the flat rates listed below.

Prices and shipping times

All our shipments are delivered against signature. Delivery times are noted for information only. Our company cannot be held responsible for any failure caused by the carrier.

France (Continental) :

(Outside Corsica)

EXPRESS - CHRONOPOST (24h)

> HOME DELIVERY : 6 € TTC

> POINT RELAIS : 6 € TTC

STANDARD - COLISSIMO Post service (48/72 H)

> HOME DELIVERY : 8 € TTC

> POINT RELAIS : 6 € TTC

French overseas territories :

The products are invoiced without duties and taxes, duties and taxes may be applied on delivery and are the responsibility of the customer.

Guadeloupe, Martinique, Guyane, Réunion, Mayotte, Saint-Pierre et Miquelon, Saint-Martin, Saint-Barthélemy :

> HOME DELIVERY - COLISSIMO Post service (5/7 Jours) : 15 € excluding VAT

Nouvelle Calédonie, Polynésie Française, Wallis et Futuna, Terre Australes et Antarctiques Françaises (T.A.A.F.) :

> HOME DELIVERY - COLISSIMO Post service (7/10 Jours) : 22 € excluding VAT

European countries :

Allemagne, Belgique, Pays-Bas, Luxembourg :

> EXPRESS AT HOME - DHL (24/48 H) : 18 € including VAT

> STANDARD AT HOME - COLISSIMO Post service(3/4 jours) : 11 € including VAT

Autriche, Royaume-Uni, Espagne, Portugal, Irlande, Italie :

> EXPRESS AT HOME - DHL (24/48 H) : 18 € including VAT

> STANDARD AT HOME - COLISSIMO Post service (3/4 jours) : 13 € including VAT

Estonie, Hongrie, Lettonie, Lituanie, République Tchèque, Slovaquie, Slovénie, Danemark, Pologne, Suède :

> STANDARD AT HOME - COLISSIMO Post service (3/4 jours) : 14 € including VAT

> EXPRESS AT HOME - DHL (24/48 H) : 18 € including VAT

Express service only for Danemark and Suède

Bulgarie, Chrypre, Croatie, Finlande, Grèce, Malte, Roumanie :

> STANDARD AT HOME - COLISSIMO Post service (3/4 jours) : 16 € including VAT

> EXPRESS AT HOME - DHL (24/48 H) : 18 € including VAT

Express servIce only for Grèce

Rest of the world :

The products are invoiced without duties and taxes, duties and taxes may be applied on delivery and are the responsibility of the customer.

Australie, Nouvelle Zélande :

> EXPRESS A DOMICILE - DHL (2/3 Jours) : 25 € excluding VAT

Canada, Etats-Unis :

> EXPRESS AT HOME - DHL (2/3 Jours) : 23 €excluding VAT

Chine:

> STANDARD AT HOME - COLISSIMO Post Service (2/3 Jours) : 24 € excluding VAT

Corée du Sud, Hong Kong, Indonésie, Japon, Singapour :

> EXPRESS AT HOME - DHL (3/4 Jours) : 30 € excluding VAT

Norvège :

> STANDARD AT HOME - COLISSIMO Post service (5/7 jours) : 14 € excluding VAT

> EXPRESS AT HOME - DHL (24/48 H) : 37 €excluding VAT

Suisse :

> STANDARD AT HOME - COLISSIMO Post service (5/7 jours) : 12 € excluding VAT

> EXPRESS AT HOME - DHL (24/48 H) : 15 € excluding VAT

Return Policy

You can return your purchase within 14 days.

Did you change your mind, the item doesn’t fit perfectly, the colour is not to your liking or the product doesn’t meet your expectations?

If for any reason you are not completely satisfied with your purchase, you may return unwanted items within 14 days of the date of delivery.

The return procedure is accessible through your personal K.Jacques Outlet account.

1: Log on to your K.Jacques Outlet account.

2: Select « Order history and details ».

3: Select the order number with the unwanted item you want to return.

4: Select the item you want to return.

5: Provide a short explanation for the return.

6: Click on « Generate an RMA slip ».

7: Your return request will be saved with your original order.

8: You can then track your return’s status from the “Merchandise returns” tab of your account. Once your return request is authorised, a return receipt (pdf file) will become available. Print it and include it in the parcel when repacking.

You are responsible for postage costs for returning the goods back to us. You can use your preferred postal service, but we recommend you to ask for a proof of postage in case the parcel goes missing on its way back to us. We will not be held accountable and will not refund any lost parcels. The parcel remains the customer’s responsibility until it reaches us.

Products must be returned in their original condition, unworn, uncleaned and in their original boxes.

Please use the following delivery address for your returns :

K.Jacques Outlet

64 Avenue Bernard Blua

Route des plages

83990 Saint-Tropez

France

Refunds :

Any item returned to us that does not meet our returns policy will not be refunded by K.Jacques Outlet (Keklikian SA).

Every item returned will go through inspections and once approved an email will be sent to you.

Refunds will be processed within 14 days after receiving your parcel. You will be refunded with the original payment method used when you placed your order, i.e. credit cards, debit cards or PayPal.

If you are returning all the items of a same order, all the items returned more the initial shipping costs will be refunded to you.

If you are returning only some items of a same order (and decide to keep all the others), only the items returned to us will be refunded to you.

Return costs are the responsibility of the customer.